(1) This section applies if a victim tells a justice agency that the victim—
(a) believes the agency has not complied with their victims rights; or
(b) is otherwise dissatisfied with the justice agency's services in relation to victims rights.
(2) The justice agency must, as soon as practicable, tell the victim how the victim may—
(a) make a justice agency complaint to the justice agency; or
(b) if the victim believes the agency has not complied with their victims rights—
(i) raise a victims rights concern with the commissioner; or
(ii) make a victims rights complaint to the human rights commission; or
Note Justice agency complaint —see s 18D
(2).
"Victims rights complaint"—see the
Human Rights Commission Act 2005
, s 41C (2).
"Victims rights concern"—see s 18F (2).
(c) if another entity has power to deal with the matter—make a complaint about the matter to the other entity.
Examples
1 if the matter relates to corrupt conduct, the victim may be able to make a complaint to the integrity commission
2 if the matter relates to a member of the Australian Federal Police, the victim may be able to make a complaint to the National Anti-Corruption Commission (NACC) established under the National Anti-Corruption Commission Act 2022
(Cwlth), section 20