A justice agency must make the following information available to a victim in a way the victim understands:
(a) victims rights and how a victim may make a justice agency complaint, raise a victims rights concern or make a victims rights complaint if the victim believes a justice agency has not complied with their victims rights;
(b) how to report an offence to a police officer and the administration of justice processes that result from making a report;
(c) any services that provide support or assistance, including legal and financial assistance, that are available to the victim;
(d) hearing and trial processes, including the role, rights and responsibilities of witnesses;
(e) restorative justice options that are available to victims, including the referral process, and that there are eligibility and suitability requirements for restorative justice under the Crimes (Restorative Justice) Act 2004
.