For the
title="Victims of Crime Act 1994">Act, section 19 (2) (c), the commissioner's functions are—
(a) to decide the eligibility of people for the different levels of services under the victims services scheme; and
(b) to provide, or arrange for the provision of, professional services for victims in accordance with this regulation; and
(c) as appropriate, to refer victims to other entities who provide other assistance and support to victims; and
(d) to keep records about victims for which services are provided; and
(e) to train and supervise people engaged by it to provide services; and
(f) to report to the director-general every 6 months on the services the commissioner provides or arranges; and
(g) to evaluate the day-to-day operation of the victims services scheme; and
(h) to establish a victims support network in consultation with community organisations and other entities that deal with victims; and
(i) to provide a telephone contact for people seeking information about, or services under, the victims services scheme; and
(j) to develop and maintain a volunteer program to provide practical assistance and support to victims and to train and supervise volunteers for the program; and
(k) to provide victims with information and assistance about the criminal justice system, the operation of the victims services scheme and complaint procedures; and
(l) to keep financial records of the commissioner's operations under the victims services scheme.