(1) Contact hours for an eligible victim who lives in the ACT must be provided by—
(a) the commissioner; or
(b) an approved service provider; or
(c) with the written approval of the commissioner—a person who is not an approved service provider.
(2) Contact hours for an eligible victim who lives outside the ACT may, with the written approval of the commissioner, be provided by a person that is not an approved service provider.
(3) Contact hours under level 2 or level 3 service are to be given to an eligible victim in a way that, as far as possible, gives the victim a choice of completing the contact hours with the commissioner or an approved service provider chosen by the victim.