Australian Capital Territory Numbered Regulations

ROAD TRANSPORT LEGISLATION (HIRE CARS) AMENDMENT REGULATION 2005 (NO 1) (NO 4 OF 2005) - REG 13

substitute

Schedule 1     Minimum service standards

(see s 18B (2) (a))

Part 1.1     Bus services

    1     Standards in relation to the following:

        (a)     the location of bus depots;

        (b)     the inspection and servicing of buses for compliance with section 21 (Maintenance of buses);

        (c)     the parking, cleaning, servicing, maintenance and repair of buses;

        (d)     for servicing, maintenance or repairs to buses carried out by an accredited operator—the operation of the facilities for those activities carried out by the accredited operator and the training of people to carry out the activities;

        (e)     for servicing, maintenance or repairs to buses carried out on behalf of an accredited operator—how the accredited operator will ensure that the buses will comply with the Act (including the person by whom, and the place where, the activities will be carried out);

        (f)     the making and management of records and systems required to be kept under the Act (including a service contract under the Act, section 17);

Note     A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including any regulation and service standards (see Legislation Act, s 104).

        (g)     for the operation of a bus service—

              (i)     systems for ensuring compliance with section 26 (Bus drivers to hold appropriate driver licence or authority); and

              (ii)     the training of bus drivers; and

              (iii)     the driving hours of, and rest periods for, bus drivers; and

              (iv)     the monitoring of the safety of bus drivers; and

              (v)     how contraventions of the road transport legislation by bus drivers will be handled; and

              (vi)     how customer inquiries (including for lost property) and complaints will be handled; and

              (vii)     the recording and resolution of customer complaints; and

              (viii)     the handling and disposal of lost property; and

              (ix)     the making available to the public of fares, timetables, route maps and tour information (as appropriate); and

              (x)     the training of people to manage, and the management of, any incident causing the death of, or bodily injury to, anyone caused by, or resulting from the use of, a bus used to operate the bus service; and

              (xi)     systems for ensuring compliance with the Road Transport (General) Act 1999 , section 217 (Public vehicle insurance compulsory).

Part 1.2     Taxi network services

    2     Standards in relation to the following:

        (a)     the making, management and auditing (including performance auditing) of records and systems required to be kept under the Act;

Note     A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including any regulation and service standards (see Legislation Act, s 104).

        (b)     for the operation of a taxi network—

              (i)     the affiliation of accredited taxi service operators with the network; and

              (ii)     systems for ensuring compliance with section 72 (2) (c) (Operation of taxis through taxi networks); and

              (iii)     the training of taxi drivers; and

              (iv)     the monitoring of the safety of taxi drivers; and

              (v)     the operation of taxi booking services operated by or for the taxi network; and

              (vi)     the maximum waiting times in each area of the ACT for each kind of taxi service for which the taxi network will provide taxi related services; and

              (vii)     if the network provides services for wheelchair-accessible taxis—

    (A)     the management and operation of the taxis, including ensuring that preference for hirings is given to wheelchair-dependent people; and

    (B)     how a failure of a driver to comply section 114 (Special responsibilities of wheelchair-accessible taxi drivers) will be handled; and

              (viii)     how other contraventions of the road transport legislation by taxi drivers will be handled; and

              (ix)     the procedures for processing ACT Taxi Subsidy Scheme vouchers and payments; and

              (x)     how customer inquiries (including for lost property) and complaints will be handled; and

              (xi)     the recording and resolution of customer complaints; and

              (xii)     the handling and disposal of lost property; and

              (xiii)     ensuring that an adequate number of taxis (including taxis equipped with baby capsules) are available to operate the taxi service.

Part 1.3     Taxi operator services

    3     Standards in relation to the following:

        (a)     the inspection and servicing of taxis for compliance with section 93 (Maintenance of taxis);

        (b)     the cleaning, servicing, maintenance and repair of taxis;

        (c)     for servicing, maintenance or repairs to taxis carried out by an accredited operator—the operation of the facilities for those activities carried out by the accredited operator and the training of people to carry out the activities;

        (d)     for servicing, maintenance or repairs to taxis carried out on behalf of an accredited operator—how the accredited operator will ensure that the taxis will comply with the Act (including the person by whom, and the place where, the activities will be carried out);

        (e)     the making and management of records and systems required to be kept under the Act;

Note     A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including any regulation and service standards (see Legislation Act, s 104).

        (f)     for the operation of a taxi service—

              (i)     the terms under which drivers will be employed or a taxi will be made available to another person for use as a taxi; and

              (ii)     systems for ensuring compliance with section 97 (Taxi drivers to hold appropriate driver licence or authority); and

              (iii)     the training of taxi drivers; and

              (iv)     the monitoring of the safety of taxi drivers; and

              (v)     if the taxi service includes wheelchair-accessible taxis—how a failure of a driver to comply with section 114 (Special responsibilities of wheelchair-accessible taxi drivers) will be handled; and

              (vi)     how other contraventions of the road transport legislation by taxi drivers will be handled.

Part 1.4     Hire car operator services (other than restricted hire car operator services)

    4     Standards in relation to the following:

        (a)     the inspection and servicing of hire cars for compliance with section 179 (Maintenance of hire cars);

        (b)     the cleaning, servicing, maintenance and repair of hire cars;

        (c)     for servicing, maintenance or repairs to hire cars carried out by an accredited operator—the operation of the facilities for those activities carried out by the accredited operator and the training of people to carry out the activities;

        (d)     for servicing, maintenance or repairs to hire cars carried out on behalf of an accredited operator—how the accredited operator will ensure that the hire cars will comply with the Act (including the person by whom, and the place where, the activities will be carried out);

        (e)     the advertising of the hire car service;

        (f)     the making and management of records and systems required to be kept under the Act;

Note     A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including any regulation and service standards (see Legislation Act, s 104).

        (g)     for the operation of a hire car service—

              (i)     the terms under which drivers will be employed; and

              (ii)     systems for ensuring compliance with section 181 (Hire car drivers to hold appropriate driver licence or authority); and

              (iii)     the training of hire car drivers; and

              (iv)     the monitoring of the safety of hire car drivers; and

              (v)     how contraventions of the road transport legislation by hire car drivers will be handled; and

              (vi)     how customer inquiries (including for lost property) and complaints will be handled; and

              (vii)     the recording and resolution of customer complaints; and

              (viii)     the handling and disposal of lost property; and

              (ix)     if a motorbike will be used to operate the hire car service—the measures that will be taken for the safety of passengers; and

              (x)     systems for ensuring compliance with the Road Transport (General) Act 1999 , section 217 (Public vehicle insurance compulsory).

Part 1.5     Restricted hire car operator services

    5     Standards in relation to the following:

        (a)     the inspection and servicing of hire cars for compliance with section 179 (Maintenance of hire cars);

        (b)     the cleaning, servicing, maintenance and repair of hire cars;

        (c)     the advertising of the hire car service;

        (d)     the making and management of records and systems required to be kept under the Act;

Note     A reference to an Act includes a reference to the statutory instruments made or in force under the Act, including any regulation and service standards (see Legislation Act, s 104).

        (e)     systems for ensuring compliance with section 181 (Hire car drivers to hold appropriate driver licence or authority); and

        (f)     if a motorbike will be used to operate the hire car service—the measures that will be taken for the safety of passengers;

        (g)     systems for ensuring compliance with the Road Transport (General) Act 1999 , section 217 (Public vehicle insurance compulsory).