Australian Capital Territory Numbered Regulations Australian Capital Territory Numbered Regulations(see reg 12 (1) and reg 13)
Part 1.1 Bus service standards
The service standards for accreditation to operate a bus service are standards about the following matters:
(a) the location and operation of bus depots;
(b) the inspection and servicing of buses for compliance with regulation 21 (Maintenance of buses);
(c) the parking, cleaning, servicing, maintenance and repair of buses;
(d) for cleaning, servicing, maintenance or repairs to buses carried out by the accredited person—the operation of the facilities for those activities carried out by the accredited person and the training of people to carry out those activities;
(e) the auditing (including financial and performance audits) of records and systems;
(f) for the operation of the bus service—
(i) the training of bus drivers; and
(ii) the driving hours of, and rest periods for, bus drivers; and
(iii) the monitoring of the safety of bus drivers; and
(iv) how contraventions of the road transport legislation by bus drivers will be handled; and
(v) how customer inquiries (including for lost property) and complaints will be handled; and
(vi) the recording and resolution of customer complaints; and
(vii) the handling and disposal of lost property; and
(viii) the making available to the public of fares, timetables, route maps and tour information (as appropriate); and
(ix) ensuring that an adequate number of buses are available to operate the bus service; and
(x) the training of people to manage, and the management of, any incident causing the death of, or bodily injury to, anyone caused by, or arises out of the use of, a bus used to operate the bus service; and
(xi) the making and management of records and information required to be kept under the regulations or a service contract under the Act, section 17 (Service contracts).
Part 1.2 Taxi network service standards
The service standards for accreditation to operate a taxi network are standards about the following matters:
(a) the auditing (including financial and performance audits) of records and systems;
(b) for the operation of the taxi network—
(i) how the approved taxi network performance standards will be met; and
(ii) the affiliation of accredited taxi service operators with the network; and
(iii) the training of taxi drivers; and
(iv) the monitoring of the safety of taxi drivers, including the driving hours of, and rest periods for, taxi drivers; and
(v) the operation of, and service standards for, taxi booking services operated by or for the network; and
(vi) if the network provides services for wheelchair accessible taxis—
(A) the management and operation of the taxis, including ensuring that preference for hirings is given to people who are dependent on a wheelchair for mobility outdoors; and
(B) how a failure of a driver to comply regulation 114 (Special responsibilities of wheelchair accessible taxi drivers) will be handled; and
(vii) how other contraventions of the road transport legislation by taxi drivers will be handled; and
(viii) the operation of the scheme known as the Taxi Subsidy Scheme or any scheme with similar objects; and
(ix) how customer inquiries (including for lost property) and complaints will be handled; and
(x) the recording and resolution of customer complaints; and
(xi) the handling and disposal of lost property; and
(xii) ensuring that an adequate number of taxis (including taxis equipped with baby capsules) are available to operate the taxi service; and
(xiii) the making and management of records and information required to be kept under the regulations.
Part 1.3 Taxi operator service standards
The service standards for accreditation to operate a taxi service are standards about the following matters:
(a) the inspection and servicing of taxis for compliance with regulation 93 (Maintenance of taxis);
(b) if the taxi service has 2 or more taxis—the parking arrangements for the taxis;
(c) the cleaning, servicing, maintenance and repair of taxis;
(d) for cleaning, servicing, maintenance or repairs to taxis carried out by the accredited operator—the operation of the facilities for those activities carried out by the accredited operator and the training of people to carry out those activities;
(e) the auditing (including financial and performance audits) of records and systems;
(f) for the operation of the taxi service—
(i) the terms under which the accredited operator of the taxi will make the taxi available to another person for use as a taxi; and
(ii) the training of taxi drivers; and
(iii) the monitoring of the safety of taxi drivers, including the driving hours of, and rest periods for, taxi drivers; and
(iv) if the taxi service includes wheelchair accessible taxis— how a failure of a driver to comply with regulation 114 (Special responsibilities of wheelchair accessible taxi drivers) will be handled; and
(v) how other contraventions of the road transport legislation by taxi drivers will be handled; and
(vi) arrangements for stand-by taxis; and
(vii) the handling and disposal of lost property; and
(viii) how customer complaints referred to the operator by the affiliated taxi network will be handled; and
(ix) the making and management of records and information required to be kept under the regulations.