The board may make guidelines about—
(a) the way a victim is assessed for eligibility to use the victims services scheme; and
(b) the employment or engagement of people who will have contact with eligible victims; and
(c) the preparation, content and implementation of care plans; and
(d) the eligibility of entities to be approved as service providers; and
(e) the referral of victims to approved service providers or other entities dealing with victims of crime; and
(f) the establishment and operation of volunteer programs; and
(g) the internal review of decisions made by the responsible service agency; and
(h) the holding of indemnity insurance by approved service providers; and
(i) other matters necessary or convenient to be decided with respect to the victims services scheme.