Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) The approved provider must:
(a) establish a complaints resolution mechanism for the * aged care service; and
(b) use the complaints resolution mechanism to address any complaints made by or on behalf of a person to whom care is provided through the service; and
(c) advise the person of any other mechanisms that are available to address complaints, and provide such assistance as the person requires to use those mechanisms; and
(e) comply with any requirement made of the approved provider under rules made for the purposes of subsection 21(2) of the * Quality and Safety Commission Act.
(2) If the * aged care service is a residential care service, the complaints resolution mechanism must be the complaints resolution mechanism provided for in the * resident agreements entered into between the care recipients provided with care through the service and the approved provider (see paragraph 59 - 1(1)(g)).
(3) If the * aged care service is a home care service, the complaints resolution mechanism must be the complaints resolution mechanism provided for in the * home care agreements entered into between the care recipients provided with care through the service and the approved provider (see paragraph 61 - 1(1)(f)).