Commonwealth Consolidated Acts Commonwealth Consolidated ActsMust have grievance and review procedures
(1) A higher education provider must have:
(a) a grievance procedure for dealing with complaints by the provider's students, and persons who seek to enrol in * courses of study or * accelerator program courses with the provider, relating to non - academic matters; and
(b) a grievance procedure for dealing with complaints by the provider's students relating to academic matters; and
(c) a review procedure for dealing with review of decisions made by the provider:
(i) under subsection 36 - 12(2) or 36 - 20(1); or
(ii) relating to assistance under Chapter 3.
Note: Part 5 - 7 also deals with reconsideration and review of decisions.
(2) Except where the provider is a * Table A provider, the grievance procedures referred to in paragraphs (1)(a) and (b) must comply with the requirements of the Higher Education Provider Guidelines.
(3) The review procedure referred to in paragraph (1)(c) must comply with the requirements of the Higher Education Provider Guidelines.
Guidelines may provide for matters relating to reviews
(4) The Higher Education Provider Guidelines may provide for matters relating to reviews of decisions made by higher education providers:
(a) under subsection 36 - 12(2) or 36 - 20(1); or
(b) relating to assistance under Chapter 3;
including procedures that are to be followed by * review officers when reviewing those decisions.
Provider to comply with procedures
(5) The provider must comply with its grievance and review procedures.
Civil penalty: 60 penalty units.
Provider to provide information about procedures
(6) The provider must publish, and make publicly available, up to date information setting out the procedures.
Provider to provide information about other complaint mechanisms
(7) The provider must publish information about any other complaint mechanisms available to complain about the provider's decisions.