If a person accepts an offer of redress under the scheme, then:

  (a)   the Operator must pay the redress payment to the person or to an administrator in some circumstances; and

  (b)   the Operator must provide the person with the counselling and psychological component of redress which, depending on where the person lives, consists of access to counselling and psychological services or a counselling and psychological services payment; and

  (c)   the participating institutions, and certain partly - participating institutions, that are responsible for the abuse must take reasonable steps to provide the person with a direct personal response.

However, this does not apply if the person stated in the acceptance document that he or she does not wish to receive a particular component of redress (e.g. the person stated that he or she does not wish to receive a direct personal response from a particular institution).