Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) The Private Health Insurance Ombudsman may, at any time, try to settle a complaint made under Division 3 by mediating between the complainant and the subject of the complaint.
(2) The Private Health Insurance Ombudsman may, if he or she considers it appropriate and consistent with the object of this Part, try to resolve a matter being investigated under Division 4 by mediating between a private health insurer and a health care provider.
(3) A party's participation in the mediation may be:
(a) voluntary; or
(b) required by a direction given to the party by the Private Health Insurance Ombudsman under section 20Y.
Note: If mediating a complaint, the Private Health Insurance Ombudsman must have the complainant's agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections 20J(2) and (3)).