Commonwealth Consolidated Acts

PRIVACY ACT 1988 - SECT 23A

Complaint

  (1)   An individual may complain to a credit reporting body about an act or practice engaged in by the body that may be a breach of either of the following provisions in relation to the individual:

  (a)   a provision of this Part (other than section   20R or 20T);

  (b)   a provision of the registered CR code (other than a provision that relates to that section).

Note:   A complaint about a breach of section   20R or 20T, or a provision of the registered CR code that relates to that section, may be made to the Commissioner under Part   V.

  (2)   An individual may complain to a credit provider about an act or practice engaged in by the provider that may be a breach of either of the following provisions in relation to the individual:

  (a)   a provision of this Part (other than section   21T or 21V);

  (b)   a provision of the registered CR code (other than a provision that relates to that section) if it binds the credit provider.

Note:   A complaint about a breach of section   21T or 21V, or a provision of the registered CR code that relates to that section, may be made to the Commissioner under Part   V.

Nature of complaint

  (3)   If an individual makes a complaint, the individual must specify the nature of the complaint.

  (4)   The complaint may relate to personal information that has been destroyed or de - identified.

No charge

  (5)   The credit reporting body or credit provider must not charge the individual for the making of the complaint or for dealing with the complaint.