(1) If, having regard to information available to the Minister or to any performance indicators under the Private Health Insurance (Complying Product) Rules, the Minister believes that a private health insurer may have contravened an * enforceable obligation, the Minister may write to the private health insurer:
(a) explaining the Minister's concerns; and
(b) asking the insurer to explain its operations in relation to those concerns; and
(c) specifying the period within which the Minister requires the insurer's response.
(2) The private health insurer must respond within the specified period, or any longer period that the Minister, in writing before the end of the specified period, allows.
(3) If the Minister refuses a request by the private health insurer for a longer period to respond, the Minister must state the Minister's reasons for refusing.
Note: Refusals of requests for longer periods to respond are reviewable under Part 6 - 9.