A private health insurer must ensure that, if:
(a) the Secretary of the Department; or
(c) the Private Health Insurance Ombudsman;
requests the private health insurer for the * private health information statements for a * complying health insurance product of the insurer, the insurer gives the person who made the request * up to date copies of the statements, as soon as practicable after being asked and by the method (if any) specified by the person.