Commonwealth Consolidated Acts

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TELSTRA CORPORATION ACT 1991 - SECT 8CN

Re - affirmation of the customer service guarantee

  (1)   The Parliament re - affirms its intention that the Minister will take all reasonable steps to ensure that:

  (a)   the ACMA continues to make performance standards to be complied with by carriage service providers in relation to customer service; and

  (b)   if a carriage service provider contravenes a performance standard, the carriage service provider will continue to be liable to pay damages to the customer for the contravention.

  (2)   An expression used in this section and in Part   5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 has the same meaning in this section as it has in that Part.



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