Certain registered higher education providers who default in delivering a unit of study to a domestic student for whom an up - front payment for the unit of study has been made must give information about the default to the Higher Education Tuition Protection Director and to the student. If the student was entitled to FEE - HELP assistance or HECS - HELP assistance for the unit, the provider may also have obligations under Part   5 - 1A of the Higher Education Support Act 2003 in relation to the default.

The provider must assist the student to find a replacement unit or replacement course, or provide a refund to the student (and offer the student a choice about this). If the provider fails to discharge this obligation, the Director must offer the student a suitable replacement course. If there is no suitable replacement course, or the student does not accept the offer, the Director must provide a refund to the student.