Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) The Telecommunications Industry Ombudsman must cause to be conducted reviews of the operation of the Telecommunications Industry Ombudsman scheme.
Timing of reviews
(2) The first review must be completed within 3 years after the commencement of this section.
(3) Each subsequent review must be completed within 5 years after the completion of the previous review.
Independent reviews
(4) A review must be conducted by a person or body who is independent of:
(a) the Telecommunications Industry Ombudsman; and
(b) the telecommunications industry.
Consultation
(5) A review must make provision for:
(a) public consultation; and
(b) consultation with:
(i) the Telecommunications Industry Ombudsman; and
(ii) the ACMA.
Report of review
(6) The person or body conducting a review must:
(a) prepare a report of the review; and
(b) give the report to the Telecommunications Industry Ombudsman.
(7) The Telecommunications Industry Ombudsman must:
(a) give a copy of the report to the Minister; and
(b) publish the report on the Telecommunications Industry Ombudsman's website.
Response to recommendations in report
(8) If a report of a review sets out one or more recommendations to the Telecommunications Industry Ombudsman, the Telecommunications Industry Ombudsman must, within 6 months after receiving the report:
(a) prepare a statement setting out the Telecommunications Industry Ombudsman's response to each of the recommendations; and
(b) publish a copy of the statement on the Telecommunications Industry Ombudsman's website; and
(c) give a copy of the statement to the Minister.
Completion of review
(9) For the purposes of this section, a review is completed when the report of the review is given to the Telecommunications Industry Ombudsman.