Commonwealth Consolidated Acts Commonwealth Consolidated ActsThe Private Health Insurance Ombudsman may, at any time and whether or not mediation has been conducted under Division 5, refer a complaint to the subject of the complaint and request the subject:
(a) to investigate the complaint; and
(b) to report to the Private Health Insurance Ombudsman on the outcome of the investigation and any action that the subject proposes to take as a result, before the end of the period specified in the request.
Note: The Private Health Insurance Ombudsman must have the complainant's agreement to act under this section (see subsection 20J(2)).