Commonwealth Consolidated Acts

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OMBUDSMAN ACT 1976 - SECT 20P

Investigation of complaint

    The Private Health Insurance Ombudsman may investigate a complaint if:

  (a)   the complaint is not resolved to the complainant's satisfaction by mediation under Division   5; or

  (b)   the Private Health Insurance Ombudsman is not satisfied with the outcome of a referral under Subdivision C.

Note:   The Private Health Insurance Ombudsman must have the complainant's agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections   20J(2) and (3)).


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