Commonwealth Consolidated Acts Commonwealth Consolidated Acts(1) The ACMA may give a carriage service provider a written notice directing the provider to enter into the Telecommunications Industry Ombudsman scheme.
(2) The provider must comply with the direction.
(3) In deciding whether to give a direction to a provider under this section, the ACMA must have regard to the following matters:
(a) the extent to which the provider deals with residential customers in relation to the supply of carriage services;
(b) the extent to which the provider deals with proprietors of small businesses in relation to the supply of carriage services;
(c) the potential for complaints under the Telecommunications Industry Ombudsman scheme about the services supplied by the provider;
(d) whether the provider is a statutory infrastructure provider (within the meaning of Part 19 of the Telecommunications Act 1997 ).
(4) Subsection (3) does not, by implication, limit the matters to which the ACMA may have regard.
(5) Before giving a direction under this section, the ACMA must consult the Telecommunications Industry Ombudsman.